HOW DO I...

Seeing A Doctor
Appointments may be made by telephoning 578252 or by calling at the surgery. If you are unable to keep an appointment please tell us so that we can offer it to somebody else.

Patients who persistently fail to attend their appointments may be removed from the practice list.

There are two types of appointment:

Routine appointments where patients can see a doctor of their choice.
Emergency appointments, which are for patients with genuine medical emergencies. The doctor can only deal with the problem requiring immediate attention. If you wish to raise any other matter with the doctor, you will be asked to book a routine appointment. If the doctor considers that your problem is not genuinely urgent or if there is not sufficient time to deal with the matter thoroughly and carefully, you may be asked to book a routine appointment.
We must adhere firmly to this policy to avoid unreasonable waiting times.

Where possible requests for home visits should be made between 8.30 and 10.30am. Be prepared to give brief details of the problem to the receptionist to enable the doctor to assess the urgency of your call. Please remember, visits are for people who are too ill to attend the surgery. Several patients can be seen in the surgery in the time it takes for a home visit. It is not possible for a specific doctor to visit you.
Visits requested after 10.30am should be for URGENT problems only and will be dealt with as soon as possible by the doctor on duty for that day.

Telephone or call in person, preferably between 3.30 and 4.00pm. In order to maintain confidentiality, results can only be given to the person concerned.

Please call in the morning. Your details will be taken and the doctor will phone you back or you can ring again at 3.15pm.

Swingbridge Surgery