As the number of patient contacts in the Practice has steadily increased we have been looking at ways to improve patient access. We aim to improve access to care by telephone triage and telephone consultations for ‘urgent, on the day requests for appointments’.
The purpose of triage is to ensure that the patient is referred to the appropriate clinician for the appropriate level of care within an appropriate period of time.
The receptionist will take your contact details and a brief description of the urgent problem. These will then be passed to the duty doctor who will telephone and agree with you how these needs might best be met by giving telephone advice or a face to face appointment if required, along with an indication of the appropriate urgency.
We hope this improves access to urgent care but any comments are welcome.