We want to improve the way we communicate with patients. Some of you are already receiving text message reminders for appointments. We want to widen the number of patients benefiting from this service and we want to use the service for more than just appointment reminders. For example, we might text you to let you know when a prescription is ready to collect or to ask you to come for your annual review.
From March, if we've got your mobile number, we'll include you in this service unless you've opted out. Please let us know if you wouldn't like to be part of this service and please make sure you inform us if your number changes.
CHANGE OF DOCTORS
We are sorry to say goodbye to Dr C Fawcett at the end of December 2017 and wish her well at her new Practice. We welcome Dr F Pirwani who will be starting on 2 January 2018 and will be working 3 days per week.
CHANGE OF IT SYSTEMS
We moved clinical computer systems at the beginning of September. Please be advised as from Thursday 31 August 2017 you will no longer be able to order prescriptions or book appointments on-line.
You will be able to register for the new SystmOne on-line services from Thursday 14 September.
We apologise for the inconvenience this has caused.
On-line survey between 23 October and 24 November 2017
We have completed our on-line patient experience survey. Thank you to everyone who completed the survey either on line or at the surgery. Please see the results - the link is found on the right hand side of this page under 'survey results'.
Care Quality Commission- "Good" inspection report
We are delighted to report that following our Care Quality Commission inspection on 20th April 2016 the practice has been awarded an "Good" rating. The full report can be seen on the CQC website
Friends and Family
Please complete the family and friends test from the link on the right. It is only two questions
Patient Participation Group
Our latest project is underway to set up our patient participation group. If you would like to know more please click on 'Patient Group' on the left hand side of this page on our website.
If you would like to order your repeat prescriptions or book, change or cancel your appointments or access your medical summary on line please bring in two forms of ID (one photo ID) and complete a form at reception with your email address and we will issue you with a security code to enable you to register for the service.
ELECTRONIC PRESCRIPTION SERVICE
If you would like your prescription to be sent directly to the Pharmacy of your choice please contact the Pharmacy and ask to complete their nomination form and we will electronically send your prescriptions.
IMPROVING PRACTICE SURVEY
The results are available for the Improving Practice Questionnaire Survey 2013/2014, click here for a summary or click here for full survey results.