The results of our latest Patient Satisfaction Survery dated 19.2.08 will be available next week in the surgery reception. The overal Practice score was 72% which compares favourably with the National Average of 64% and was slightly higher than last years 69%. The three main areas of positive deviation from the National Benchmark were:

Waiting Time to be called by Doctor/Nurse:  Increase of 22%

Able to see Practitioner of choice:  Increase of 16%

Telephone access to the surgery:  Increase 15%

There has been an increase of 10% in the satisfaction at being able to speak to a doctor on the telephone following the change of policy last year.  Patients will therefore still have a choice of contacting a doctor three times daily.  Patients can ring at 8.30am, receive a call back a 1 pm or ring at 3.15 pm. 

We are happy to report that the most positive responses were as follows:

Recommendation of the Practice 84%

Respect shown by Doctor 84%

Confidence in doctors ability 83%

Ability to listen 81%