We were sorry to see Dr Shrouder leave the Practice on 9 October 2009.  Dr Welsh is to become a fulltime partner on 1 Jan 2010 and we welcome Dr A Dar as a fulltime salaried GP on that date.   We also have regular experienced locums employed until that time.

The Practice Team would like to reassure you that the high standard of care we strive to provide will continue, however please bear with us over the next few months which may be difficult.

SEASONAL FLU VACCINATIONS NOW AVAILABLE

The results of our latest Patient Satisfaction Survey dated February 2009 are available in the reception. The overall Practice score was 65% which compares favorably with the National Average of 61% but was slightly lower than last years 71%. The three main areas of positive deviation from the National Benchmark were:

Waiting Time to be called by Doctor/Nurse:  Increase of 10%

Information of Services:  Increase of 10%

Comfort of waiting room:  Increase 10%

Speak to practitioner on the telephone is above National average and patients still have a choice of contacting a doctor three times daily.  Patients can ring at 8.30am, receive a call back a 1 pm or ring at 3.15 pm. 

We are happy to report that the most positive responses were as follows:

Respect shown by Doctor 76%

Recommendation of the Practice 75%

Confidence in doctors ability 75%

Ability to listen 74%

 The results of our National MORI poll survey is as follows:

Satisfaction with telephone access (30-80)	30-80%	96%
Ability to consult a GP within 48 hours	50-90%	88%
Ability to book an advance appointment	40-90%	92%
Ability to book an appointment with a specific GP	20-80%	93%

This will be be updated when the next MORI poll survey results are available.

We are pleased to welcome a new phlbeotomist to the Practice who will starting on 9 November 09.  She has been working in the Community as a health care assistant and is already very experienced in taking blood.

With our patient donation money we have purchased an electronic couch for the treatment room for the convenience of patients with mobility problems.

Current Health Initiatives

1.  Chlamydia screening 'pee in the pot' - this is a National Screening Program and if you are aged between 15 and 24 inclusive please ask at reception for further details.

2.  Cervical Cancer Vaccination - if you are female and born between 1.9.91 and 31.8.92 and have not started your course of injections please contact the surgery for an appointment with the Practice Nurse.

3.  MMR -If you or your child are aged between 6 and 18 years and have not had two MMR vaccinations please contact the surgery for further advice.

4.  Pneumovax/Pneumonia Vaccination - It is recommended that everyone over 65 years of age is routinely vaccination.  Normally only one vaccination in a lifetime is required.

5.  Warfarin monitoring - We will continue to provide near patient testing and dosing for at least the next two years.