Read our practice policies on these pages.
Practice policies
Privacy
Privacy notice As data controllers, GPs have fair processing responsibilities under the Data Protection Act 2018 and the General Data Protection Regulation (GDPR). This means ensuring that your personal confidential...
Accessibility
Accessibility statement for Swingbridge Surgery This accessibility statement applies to this website. This website is built on the default template provided by GPsurgery.net. The practice can edit the website content....
Violent or abusive behaviour
Threatening, abusive or violent behaviour against our staff or patients is unacceptable. If a patient is violent or abusive we will warn them to stop. If they continue, we may...
Patient rights and responsibilities
We aim to treat our patients with respect at all times. We expect our patients to treat our staff in the same way. It is your responsibility to keep your...
Patient confidentiality
You have a right to privacy and we respect this. We keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records...
Population health management
What is Population Health Management? This work is aimed at improving the health of an entire population. It is about improving the physical and mental health outcomes and wellbeing of...
IT policy
This practice is committed to preserving, as far as is practical, the security of data used by our information systems. This means that we will take all reasonable actions to;...
Join Us in Our Commitment to Sustainability and Health
At the Welby Group, we recognise that climate change is a pressing issue that directly impacts the health of our population. It’s something we all should be concerned about. That’s...
RCGP Active Practice Charter
Our practice has been awarded the ‘RCGP Active Practice Charter’ As a practice we recognise the health benefits of regular physical activity and breaking up time seated or lying awake....
The Welby Group Patient Charter
At the Welby Group, we’re committed to providing high-quality, compassionate care. This charter sets out what patients can expect from us—and what we ask of our patients in return, to...
Home visit policy
At The Welby Group, we understand that some patients may not be able to come into the surgery due to medical reasons. While we aim to provide care in the...
Fear of Flying
Requests for anxiolytics for fear of flying At the Welby Group of Practices, we will no longer prescribe Diazepam or any other related medication for patients who wish to use...
Chaperone policy
Version: 2.0 Approved by: Jodie Knight Review date: January 2026
Date published: 7th February, 2024
Date last updated: 2nd March, 2025
