Swingbridge Surgery
Call us: 01476 571166
Appointments: 01476 578252

Complaints and compliments

We take complaints very seriously. If you would like to make a complaint regarding the surgery or the services we offer, please contact the Practice Manager by telephone or, if you prefer, in writing. Every effort will be made to answer your concerns as soon as possible.

Swingbridge Surgery
Swingbridge Road
Grantham
Lincs
NG31 7XT

Call: 01476 571166

POhWER Complaints Advocacy Service

NHS Complaints Advocacy Service

POhWER provide a free, independent and confidential advocacy service to support people with their NHS complaint.

Website www.pohwer.net/in-your-area/where-you-live/lincolnshire

Telephone: 0300 456 2370 or at Local Rate for Lincolnshire: 0300 200 0084

Patient Advice and Liaison Service

PALS provides a confidential on-the-spot advice and support service helping you to deal with any concerns you may have about the care provided and can guide  you through the different services available from the NHS. The service aims to:

  • Advise and support patients, their families and carers,
  • Provide information on NHS services,
  • Listen to your concerns, suggestions or queries,
  • Help sort out problems quickly on your behalf,
  • Use patient experience to help shape and improve local health services,

The service can be contacted on 0845 602 4384 or www.lincspals.nhs.uk.