AskMyGP is available to use Monday-Friday. The service is turned on at 6.00am and is closed off at 12.00pm. To ensure patients are getting the safest level of care, some routine requests may be deferred to a different working day to ensure urgent cases can be managed on the same day.
Face-to-face appointments are available to all patients where there is a clinical need. You will be asked to first discuss your concerns over the telephone or online with a member of the clinical team to assess what would be most appropriate for you and which practice member would best provide it.
The easiest and fastest way to get any kind of help is with askmyGP. It saves us time too, so please help us to help you.
The Practice now manages all patient requests on the day using a system called askmyGP which is an easy, quick and user friendly way to seek help and advice from one of our practitioners (GPs or Advanced Nurse Practitioners). Patients are able to submit requests for children or anyone they care for, as long as the person they care for is registered with the practice.
AskmyGP has helped reduce the typical 8am rush for appointments seen with traditional appointment systems as patients can contact the practice at any point during our askmyGP service times and we respond during our operating hours. We aim to respond to requests made before 18:00 on the same day where possible.
AskmyGP allows patients to seek help from specific practitioners (so long as they are working that day) and we will respond either by telephone or secure electronic message. If a face to face appointment is required this will be offered to the patient on the day they submit their request.
Please note patients are no longer able to book appointments using their SystmOnline account.
Why do we encourage anyone who has access to a computer, tablet or smart phone to submit their request online
- Submitting a request online allows GPs and ANPs to respond to patients digitally which is often much more convenient for the patient. Most issues can be managed without a need to visit the surgery.
- Like all GP practices our telephones are often busy and submitting a request online will save the patient time as there is no waiting for our team of call handlers to get round to your call.
- submitting a request online allows a patient to include more detail about their issue including photos and documents which could be useful to the practitioner who is dealing with the request.
- submitting a request online keeps our telephones lines free for patients who genuinely do not have online access or require other services not managed through askmyGP such as nurse appointments.
Welcome
Hello and welcome to Swingbridge Surgery Online. We’ve packed it full of useful information in a very easy to use format with the added benefit of several online functions. If you’re new to the area, have a look at our opening times, and come and see us.
Face Covering or Mask
We have previously asked anyone attending the practice to wear a home-made face covering or face mask if possible.
Following the Government’s requirement that from the 15th June anybody visiting a hospital wears a face mask or a face covering we feel it would be appropriate to ask the same in general practice.
Therefore if you are attending either surgery from Monday June the 15th we will ask that you bring along either a home-made or commercially produced face mask to wear to protect vulnerable patients around you.
As ever we are very grateful for your support with this, we know that it can feel rather unusual but by protecting each other we will be able to move sooner to a time when face masks are no longer required.
Thank you for your help.
Your Health in Safe Hands
The team are here to provide all patients with a professional and caring healthcare experience in friendly and personal surroundings. With discretion and confidentiality guaranteed your welfare is safe, secure and in good hands.
Please tell us If your name, address or telephone number changes
If you change your name, address or telephone number please let the reception staff know.
If you move outside our practice area, please do not assume we can continue to look after you.
You will need to re-register with a GP nearer to where you live
(Site updated 10/08/2021)