At the Welby Group, we’re committed to providing high-quality, compassionate care. This charter sets out what patients can expect from us—and what we ask of our patients in return, to ensure a safe and respectful healthcare environment.
What You Can Expect from Us
- Respect and Dignity – We will treat you with kindness, fairness, and respect at all times.
- Timely Access – We aim to offer access to appointments, tests, and referrals within reasonable timeframes.
- Confidentiality – Your personal health information is handled with strict privacy and professionalism.
- Clear Communication – We’ll explain your condition and options so you can make informed choices about your care.
- Safe, Effective Care – Our teams deliver evidence-based treatments in line with professional standards.
- A Voice – Your feedback and concerns matter to us, and we will listen and respond appropriately.
What We Ask from You
To help us help you, please:
- Treat Staff with Respect – We are here to support you. Please be respectful and courteous to our team and other patients.
- Attend Appointments – Let us know as soon as possible if you can’t attend so we can offer the slot to someone else.
- Be Honest and Accurate – Share relevant health details and medication use to help us treat you safely.
- Follow Your Care Plan – Take prescribed medication and attend follow-up appointments as advised.
- Order Prescriptions in Advance – You must request repeat medications with at least 72 hours’ notice.
Last-minute or same-day prescription requests may not be processed in time and will not be treated as urgent unless clinically necessary.
If you do run out of medication, you can contact NHS 111 to request an emergency supply where appropriate: Visit NHS 111 for more info.
- Respect Our Policies – These include how appointments, prescriptions, and repeat medications are managed.
Working Together
We believe great healthcare is a two-way partnership. When both patients and staff meet their responsibilities, we can focus on what matters most—keeping you well. Thank you for being part of the Welby community.