Our practice is committed to providing exemplary service to all our patients. We understand that there may be times when patients have valid reasons for complaining. In such cases, we aim to resolve the matter quickly and in a friendly manner.
Your feedback is incredibly valuable to us, as it helps us to improve our services. We appreciate both positive and negative feedback, as both are essential in enhancing the quality of care we provide.
Positive feedback also helps to encourage our staff to continue providing commendable care practices.
To file a complaint or a compliment, please contact our practice manager on the provided contact details. They will handle your feedback with the utmost care.
Practice Manager: Julie Knight
Email: [email protected]
Telephone number: 01476 571166
Address: Swingbridge Surgery
Swingbridge Road
Grantham
Lincs
NG31 7XT
Comprehensive information on our complaints procedure can be obtained at our reception desk or by accessing our complaints policy.
POhWER Complaints Advocacy Service
POhWER provides a free, independent and confidential advocacy service to support people with their NHS complaints.
Website: www.pohwer.net/in-your-area/where-you-live/lincolnshire
Telephone: 0300 456 2370 or Local Rate for Lincolnshire: 0300 200 0084
Patient Advice and Liaison Service
PALS provides confidential on-the-spot advice and support services helping you to deal with any concerns you may have about the care provided and can guide you through the different services available from the NHS. The service aims to:
- Advise and support patients, their families and carers,
- Provide information on NHS services,
- Listen to your concerns, suggestions or queries,
- Help sort out problems quickly on your behalf,
- Use patient experience to help shape and improve local health services,
The service can be contacted on 0845 602 4384 or email: [email protected]
